This website provides general information about MedCare Connect and may include links to health information available on the internet. MedCare Connect is a technology platform and does not provide medical advice, diagnosis, treatment, prescriptions, or other healthcare services. Information on this website is not a substitute for advice from a qualified healthcare professional. Patients should consult an appropriate healthcare provider regarding their personal health concerns.
This website is intended for residents of Ontario, Canada. Healthcare professionals who provide services through the MedCare Connect platform are independent Healthcare Providers and are responsible for maintaining the licences, registrations, and qualifications required to practise in Ontario.
Browsing this website, creating an account, or requesting an appointment does not establish a healthcare professional-patient relationship with MedCare Connect. Any healthcare professional-patient relationship that arises from an appointment is solely between the patient and the independent Healthcare Provider delivering the care. MedCare Connect is not a party to that relationship and does not direct or control the Healthcare Provider’s clinical judgment, advice, diagnosis, treatment, prescribing, or follow-up decisions.
Medical advice and prescriptions are not available through MedCare Connect’s general email address, contact forms, telephone line, or administrative support channels. Patients should request an appointment with an independent Healthcare Provider to address medical concerns.
MedCare Connect is not an emergency service. If you are experiencing or believe you may be experiencing a medical emergency, call 911 immediately or proceed to the nearest hospital emergency department. Do not use the MedCare Connect platform or wait for a response from a Healthcare Provider in an emergency.
Any links to external websites are provided for general information and convenience only. Patients should discuss health information obtained from external sources with a qualified Healthcare Provider before relying upon it. MedCare Connect does not own or control external websites and is not responsible for their accuracy, completeness, reliability, availability, security, safety, or content. The inclusion of a link does not mean that MedCare Connect endorses the external website or its information. Users should review the terms, privacy policies, and disclaimers of any external websites they visit.
Use of this website and reliance on its general information is at the user’s discretion and risk. To the extent permitted by applicable law, MedCare Connect is not responsible for losses or damages resulting from reliance on general website information, third-party content, service interruptions, or circumstances outside its reasonable control.
Personal and health information is collected, used, disclosed, retained, and safeguarded in accordance with the MedCare Connect Privacy Policy and applicable privacy laws. Personal or health information will not be released to an unauthorized person. Information may be disclosed with consent or where otherwise permitted or required by law. Patients may be required to verify their identity before information can be discussed or released.
MedCare Connect may facilitate appointment scheduling, cancellations, payments, and other administrative services on behalf of independent Healthcare Providers or participating clinics. At least 24 hours’ notice is required for appointment cancellations. A cancellation or no-show fee may be charged by the applicable Healthcare Provider or participating clinic when a patient misses an appointment or provides less than 24 hours’ notice. Cancellation requests must be made through an approved communication channel during applicable service or clinic hours.
For OHIP-insured medical services, patients must present a valid Ontario health card before each appointment. If an expired or invalid health card is presented, the appointment may be treated as an uninsured service, and the independent Healthcare Provider or participating clinic may require payment before providing the service. Any applicable payment and refund conditions will be communicated by the Healthcare Provider or participating clinic.
Payment is required for services that are not covered by OHIP. MedCare Connect may facilitate receipts and supporting documents on behalf of Healthcare Providers or participating clinics for submission to insurance companies or other third-party payers.
Insurance coverage is based on the agreement between the patient and the applicable insurer or third-party payer. MedCare Connect and the Healthcare Provider cannot guarantee that a claim will be approved or fully reimbursed. If an insurer or third-party payer denies a claim or reimburses only part of the cost, the patient remains responsible for any outstanding fees owed to the applicable Healthcare Provider or participating clinic.
MedCare Connect is committed to providing a safe, secure and respectful environment for all patients and staff. Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.
MedCare Connect considers the use of inappropriate words, actions or inactions as disruptive behaviour.
Immediate action will be taken when incidents described above occur. Individual(s) may be asked to leave the facility, the police may be called or the individual(s) may face refusal of services from our facility.